Who this policy applies to
This policy applies to anyone who contacts us, requests a quote, places an order, asks for a factory consultation, or uses our contact details through bakerycateringequipment.co.za, by email, or by telephone. It also applies when we deal with procurement staff, bakery owners, wholesalers, contractors, and other business contacts in Alrode, Alberton, Germiston, Boksburg, Soweto, Midrand, Gauteng, and elsewhere in South Africa.
Our services include manufacture and supply of bread pans, lids, trays, perforated trays, baguette trays, divider inserts, and related bakeware. In the normal course of business we need certain details to prepare quotations, confirm sizes, arrange dispatch, and keep proper records.
Information we collect and why
We only collect personal information that is reasonably needed for our business. This may include names, business names, email addresses, telephone numbers, delivery addresses, order details, and correspondence about product specifications, batch reorders, or fitting requirements. We may also keep records of your preferred pan sizes, tray counts, and any notes needed for repeat supply.
- To answer enquiries and provide quotations
- To process orders, invoices, and dispatch arrangements
- To confirm product sizes, copies, or lid fitting requirements
- To manage customer accounts and repeat orders
- To comply with tax, accounting, and record keeping duties
How we use your information
Your information is used for business purposes only. We use it to communicate with you, manufacture or source the correct items, manage delivery, and support after-sales queries. Where you have asked for a size match, pan copying, tray perforating, or a prototype run, we may retain measurements and notes so that future orders can be handled accurately.
We do not sell your personal information. We do not use your information for unrelated marketing without a lawful basis. If we contact you with product updates or order follow-ups, it will be because there is a proper business reason to do so.
When we may share information
We may share personal information only where it is necessary to run the business, complete an order, or meet a legal obligation. For example, we may share delivery details with a courier, or pass invoice information to our accounting and compliance service providers.
- Courier and dispatch partners for delivery purposes
- Payment and accounting service providers
- Professional advisers where required by law
- Regulators, SARS, or law enforcement when legally required
Any third party that handles information for us is expected to protect it and use it only for the agreed purpose.
Storage, security, and retention
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, or disclosure. Records may be stored electronically and in hard copy, depending on the nature of the transaction. Access is limited to staff who need the information to perform their duties.
We keep records only for as long as needed for the purpose collected, for audit and accounting purposes, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it safely. Because we operate in Gauteng and supply across South Africa, we also keep attention on practical risks such as power interruptions and business continuity during load-shedding.
Your rights under POPIA
You have rights in relation to your personal information, subject to legal limits. You may ask us whether we hold information about you, request access to it, ask for corrections, object to certain processing, or request deletion where lawful and possible. If you believe information is inaccurate or out of date, please let us know so we can update our records.
- Ask what information we hold
- Request a copy of your information
- Ask us to correct or update details
- Object to processing in certain circumstances
- Lodge a complaint with the Information Regulator if needed
Requests can be sent to orders@bakerycateringequipment.co.za. We may ask for reasonable proof of identity before releasing information, to protect you and your records.
Cookies, links, and policy updates
Our website may use basic cookies or similar tools to support normal site functions, such as remembering browsing preferences and helping us understand general site usage. These tools usually do not identify you personally by themselves. If you use a link to another website, that external site will have its own privacy terms and we are not responsible for how it handles information.
We may update this policy from time to time to reflect legal changes, changes in our operations, or improvements to how we handle information. The latest version will apply from the date it is published. Continued use of our contact channels or services after an update means you have read the revised policy.